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Client Business Analyst (STARs) - BioIQ - United States

Client Business Analyst (STARs) - BioIQ - United States -




The Client Business Analyst has duty for the management of key shopper and operational processes, together with; new shopper implementation, undertaking management, difficulty escalation and determination, and shopper efficiency management / enchancment. As a part of this position the Client Business Analyst may also oversee key shopper administration and help features (e.g. participant outreach, order management, shopper-billing administration, and participant knowledge analysis). This place works with the cross-practical help workforce to steer brief-time period and lengthy-time period initiatives for these areas of duty. The place is chargeable for supporting the shopper management staff making certain the right high quality and administrative processes are in place to maximise program effectiveness and exhibit worth for BioIQ’s shoppers. Main Duties

Companion with shopper management workforce to steer key shopper course of enchancment initiatives.

Collaborate with cross-practical groups to develop and implement tasks for course of enchancment and shopper worth creation.

Lead new shopper implementations.

Handle shopper concern monitoring, escalation and determination processes.

Work with inner and exterior shopper groups to doc enterprise necessities for program enchancment and enhancement.

Conduct participant knowledge analysis and concern decision.

Oversee key shopper administration features, together with order management, billing administration, and participant engagement/outreach.

Work with shopper management staff to develop, implement, and handle operational requirements, greatest practices and insurance policies and procedures.

Successfully help a portfolio of complicated shoppers and enterprise companions.

Successfully interface with cross-useful groups, together with Client Administration, Know-how, Operations and Product Improvement.

Develop deep understanding of BioIQ product choices and capabilities. Required Expertise

Bachelor’s diploma in Business Administration, Advertising, Communications, or commensurate operations associated expertise.

Capability to thrive in a quick-paced, difficult setting; self-starter with potential to help a number of work streams to satisfy deadlines.

Minimal of two-5 years’ expertise in shopper management, operations course of enchancment, challenge management and/or enterprise evaluation.

Confirmed means to develop and keep relationships with clients and cross-useful inner groups.

Wonderful written and verbal communication expertise.

Demonstrated undertaking management expertise.

Demonstrated capability for analytical considering and speedy, artistic drawback fixing in a quick-paced surroundings.

Extremely organized, robust consideration to element. Firm Overview

BioIQ is a quick-rising well being enchancment know-how firm that has carried out the business’s first built-in, customizable and measurable strategy to optimizing investments in company well being and wellness packages. The corporate’s distinctive well being screening platform, ecosystem of well being enchancment instruments, and confirmed methodology for acquiring quantifiable wellness insights are serving beneficiaries throughout the United States. BioIQ works with a number of the largest employers and well being corporations within the nation and has launched over 2,500 profitable well being enchancment packages since its inception in 2005. Compensation

This can be a full-time place that features a aggressive base wage, medical advantages, paid day without work, and a enjoyable, dynamic and social working setting. You have to be approved to work within the United States on a full-time foundation for any employer.

Please submit your resume to jobs@bioiq.com with the topic line “Client Business Analyst STARs [First and Last Name]”.

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unique job




» Apply Now


Certainly will ship your software to jobs@bioiq.com.



Please assessment all software directions earlier than making use of to BioIQ.











» Apply Now


Certainly will ship your software to jobs@bioiq.com.



Please assessment all software directions earlier than making use of to BioIQ.









SUBMIT YOUR CV HERE

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